Gateway85-Norcross Microtransit

The Gateway85-Norcross Microtransit Pilot Program, developed in partnership with Gwinnett County and the City of Norcross, is a convenient, on-demand microtransit service for our community. For just $3 per ride, riders can easily travel anywhere within the designated service area, and the service runs from 6 a.m. to 8 p.m., Monday through Saturday.

Program Benefits

  • Cost-Effective Transportation: At just $3 per ride, this microtransit service offers an affordable alternative to pricier transportation methods like rideshares or private taxis.
  • Flexible and On-Demand: The service is tailored to accommodate varied schedules, offering flexibility beyond traditional public transit options. Residents or visitors can use this simple and convenient service to run errands, shop or dine.
  • Supporting Economic and Community Growth: The Gateway85 and Norcross areas are diverse and economically vibrant, but have often been underserved by transit options. By improving mobility across our community, this program helps create a stronger environment for businesses, residents and visitors alike.

How to Use the Microtransit Service

Calling a Ride:

  1. Download the App: Riders need to download the free Ride Gwinnett app, available on Google Play (Android) or the Apple App Store (iOS).
  2. Booking a Ride: Trips can be scheduled in real-time through the Ride Gwinnett app or by calling 770.246.4770 and selecting option 3. Please note: Trips outside the service zone require a separate bus route using Ride Gwinnett’s fixed route options.

Using the Ride Gwinnett App: Follow these steps to access the microtransit service:

  1. Request a Ride: Download the Ride Gwinnett app, create an account and request a ride.
  2. Head to the Pick-Up Location: The driver will meet riders at their selected location. Some areas, like shopping plazas, have designated pick-up spots shown in the app.
  3. Board the Shuttle: Step into one of Ride Gwinnett’s shuttles. Note: These do accommodate wheel chairs.
  4. Pay the Fare: Employees can link a credit or debit card in the Ride Gwinnett app, scan a Breeze Card or pay with exact change upon boarding.
  5. Reach Your Destination: Travel anywhere within the Gateway85-Norcross microtransit zone for only $3. If you plan to return to your original destination or another in the zone within 90 minutes of your first pick up – you can still ride on the initial $3 charge.

If you’re a member of Gateway85 CID or an area employer – we have added resources for you here: Click here to view and download the Employer Information Toolkit. The toolkit’s materials will help to better understand and use the microtransit service.

Additional Information
For more details or questions about the Gateway85-Norcross Microtransit service, please feel free to contact us. We’re excited about the positive impact this service is bringing to the community.

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